How is acne diagnosed?
While there isn’t a test for acne, a doctor can diagnose acne by visually inspecting the skin. During diagnosis, the doctor will note what kind of breakouts you have (eg, blackheads, whiteheads, etc) and where on your face or body the breakouts appear. This enables the doctor to prescribe a treatment that will be effective for your specific skin condition.
Does stress cause acne?
Stress does not cause acne, but can cause already-present acne to worsen. The same applies to diet and sleep; eating certain foods and not logging enough hours of shuteye may potentially increase the severity of existing acne.
I thought only teenagers got acne. Can adults get it too?
While acne most commonly affects people during adolescence (15 to 19 years old), acne can persist into adulthood or can appear for the first time during adulthood. In people 20 to 29 years old, it’s estimated that more than half of women and more than 40% of men are affected by acne.
I wash my face well every day. Why do I still have acne?
For years, bad hygiene was often blamed as the primary cause of acne, with soap being a recommended acne treatment since the 1800s. However, there has been no solid evidence that supports a direct link between skin cleansing and acne improvement. In fact, rigorous scrubbing and too-frequent washing of the skin has been shown to increase skin irritation and worsen acne.
Why isn’t my current skin care routine working?
There may be a variety of reasons it’s not working, so we can’t say for sure, but our doctors can help. Schedule your telehealth appointment today to get a prescription that will actually help.
Will Treaty products interact or interfere with my existing skin care routine?
Only our doctors can provide this level of information, so be sure to include as much information as possible prior to your consultation.
How do I know if this product is right for me?
One of our Treaty doctors can answer any questions you may have about our Treaty acne product. You can also review the full product information here.
I’m often on the go and need an acne treatment that’s flexible. Will this product fit into my busy lifestyle?
We know dealing with acne can be challenging enough without the added burden of messy, high-maintenance treatments. Treaty offers a medicated cloth specifically designed to be an effective acne treatment option that’s also convenient to use. Each medicated cloth is individually wrapped and activated with water, making treatment easy to travel with and use anywhere.
How long will it take for my Treaty product to work?
Our Treaty product has been scientifically proven to effectively treat acne. However, individual results may vary depending on different factors, like the severity of your acne or other medications you may currently be taking. Be sure to discuss expectations from treatment with your Treaty doctor during your virtual consultation.
What do I do if I’m having a bad reaction to my Treaty product?
All topical treatments have the potential to irritate sensitive skin. If you have a bad reaction to your Treaty product, discontinue using it and call our customer support department at 877-214-8200. From there, our Treaty team can help address your concerns.
Why Treaty?
Treaty isn't your average skincare product vendor. Think of us as your skincare concierge, with skin positivity as our guiding principle. We provide you with proven prescription treatments—backed by science—with the convenience of never having to leave the comfort of your home. Treaty doesn't sell over-the-counter products or require you to travel to a doctor's office or your local pharmacy—ever.
How does Treaty work, exactly?
We're so glad you asked! At Treaty, we pride ourselves on how we've simplified skin care. After you've selected the condition that best represents your skin concern, you will have a virtual consultation with one of our experienced Treaty doctors. Your doctor will then prescribe you a Treaty product that fits your needs, which will be delivered directly to your door. You don't need to go to a store to buy anything, because the process is all completed online. Sounds pretty great, right? We know you might still have questions though, so feel free to read more about what makes Treaty special, as well as what Treaty costs. We really think you're going to love it.
Are Treaty products only available by prescription?
Treaty products are available by prescription only. Treaty products are not sold over the counter in stores.
What conditions are Treaty products used for?
Treaty offers a range of products proven to effectively treat acne, eczema, and rosacea.
Does my Treaty doctor replace my regular doctor?
Treaty is there to supplement the care you are already receiving from your primary care physician (PCP), not replace it. As with any changes to your health or medications you may be taking, always keep your PCP updated on treatments you may be prescribed through Treaty.
How will my Treaty doctor know which treatment is right for me after only a short virtual visit?
Before your virtual visit, you will fill out a medical questionnaire that will help the doctor understand your medical history, including previous and current conditions you may have, as well as any products or medications you may be allergic to. Depending on your particular skin condition, you may also be asked to upload a few photos of your skin so your Treaty doctor can better assist you.
What do I need to access my telehealth appointment?
You will need a device connected to the internet in order to access your appointment. Video may be required for some appointments.
How long does it take to get an appointment?
Getting an appointment with one of our doctors is not only convenient, but it's also quick—as in, as little as 15 minutes quick. However, if you're not immediately available for an appointment, one can be scheduled for you for at a later time.
How long is the appointment?
Most appointments take about 10 to 15 minutes to complete.
Will my insurance cover my prescription?
We do not currently accept insurance in order to offer the most competitive pricing on products.
